| Frequently asked questions: |
| Q: My house is older and I have to have the line cleaned yearly, why is this? |
| A: Well, houses built prior to the mid seventies used clay tile sewer pipe primarily, the sections join together at 3 foot intervals and each section joint ends up with tree roots growing into them and eventually breaking the joint or simply filling the pipe up with roots causing the clog. |
| Q: The closest tree is my neighbors and its across the street! |
| A: The tree roots can grow out just as far as the tree is tall, and since most sewer lines extend to the middle of the street even trees across the street can be a problem. |
| Q: Why do I need an outside 2-way cleanout, and what is it? |
| A: The term 2-way cleanout refers to access pipes installed in the yard generally up near the house into the mainline. This allows a drain cleaning snake or a camera access into your main sewer line, we provide all of these services, Click here to see cleanout installation pictures |
| Q: Will the City be responsible for fixing my line out in the street? |
| A: No they wont, it is the policy of Colorado Springs Utilities and most all other municipalities that the homeowner is responsible for the entire line including the tap onto the city owned mainline. |
| Q: Who fixes the line in the street then? |
| A: We do! We have the License, Bond & Insurance for this work. We do our own excavating, we never hire other excavators to do this work for us. Our ditches are safely shored up, compacted and we re-asphalt when done. |
| Q: Will I need a permit, or have to call anyone for this? |
| A: No you wont, we do everything for you, including pulling permits, barricades, street cutting, inspections, and the call before you dig underground locating notification. |
| Q: How long does the job usually take? |
| A: Generally most jobs are done in 1 day, even street cuts. |
| Q: Do you warranty your work? |
| A: Yes, we provide a written warranty for most work, we are also a member of the BBB and the Homevantage referral program. |
| Q: The last plumber we hired told us the job would cost about $1000, by the time he was done the bill was $2000. |
| A: Some contractors give "estimates" which means no guarantee on pricing, We provide a written "Bid" before we start assuring you no price increases. |
| Q: Will my homeowners insurance pay for the work you do? |
| A: Insurance typically covers all the damage inside the house, they don't usually pay for the pipe outside of the house to be repaired, the exception would be if the pipe was damaged by someone, or vandalized. But always ask your agent if it's a covered loss |
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